By placing an order through The White Santorini you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United States) country.
A. 30 DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
B. RETURN PROCESS
To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
C. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. CANCELLATION OF AN ORDER:
When we try to deliver the goods to our customers as quickly as possible, we will prepare the shipment for shipment from the moment the customer places the order. For this reason, we cannot accept any cancellation request after placing the order. Thanks for your understanding.
E. THE PRODUCT NEVER ARRIVED:
our estimate of the shipping time is between 5-8 days, not counting the preparation and shipping of the products which is between 1 to 3 days, so please if your products have not arrived max 10 days Please give it more time, if your products have not arrived after 10 days, we will give you a 100% refund instantly.
F. CHANGE OF OPINION :
You have 30 days after receipt of your product to return it to us. if you want to process you need to contact us at: [email protected] we will send you a return address, please keep in mind that we only accept returns for products that are not used, washed and need to be in their original packaging.
G. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at [email protected].
H. RESTOCKING FEE
We do not charge a restocking fee on returns.
I. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Contact Us
Questions about the policy should be sent to us at:
NThanh Ember LLC
Email: [email protected]
Customer Service Hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Standard Time (EST)
Address: 1209 Moutain Road Pl Ne Ste R, Albuquerque, NM 87110